We usually receive a lot of emails everyday about many different topics.
CDXtract is a small structure that doesn't have a dedicated support
team but an enthusiastic programming staff who works almost 7 days a
week. In order to give you the best possible service we would like you
to read the following guide-lines:
Read the FAQ and the user manual, the answer
to your question is probably there.
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Format inquiry
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Probably the most common question, "is this
format supported?". Please check the format
page, it is updated on a regular basis. |
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Support question
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Again, please make sure that the answer is not in the FAQ
or in the user manuel. If you have a problem with CDXtract or
you think you have found a bug, please click on the support
link in the Help menu. Requests sent via this form are stored
in a database and have a tracking number.
For any other support question you can write to support@cdxtract.com,
don't forget to give us the exact version of CDXtract that you
are using as well as your operating system.
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- Don't write to Amazing Sound as this company is no longer a CDXtract
distributor.
- Don't mispell cdxtract.com, some people tend to add an "E"
before the "X" which results in lost mails.
- Make sure that your email address is correct and valid, every month
we have a couple of replies that cannot be delivered because of an address
or server problem.
